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Customer satisfaction

Verified reviews · submitted after the stay · 16 customers surveyed
100.0 % ★★★★★ Customer satisfaction
★★★★★ 16
★★★★★ 0

16 satisfied customers out of 16 reviewers.

★★★★★ Google rating: 5.0/5 · 110 reviews See reviews on Google Leave a review on Google
Summary of customer reviews

Customers are exceptionally satisfied with the personalized service and warm welcome from the owners. The shop stands out for its efficient organization, high-quality gear, and highly competitive pricing conveniently located near the slopes.

Summary automatically generated by artificial intelligence.
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Customer Service 85 Efficiency 45 Value for Money 38 Equipment Quality 40 Convenient Location 25
6 matching reviews · Customer Service Clear filters
★★★★★ ✓ Verified

We were extremely happy with the Service and quality of gear we received. I had to change my boots and it was no problem whatsoever and I was told to come back again if I needed. An extremely welcoming couple who you knew would look after you .

Customer Service
S Suzanne Stay 02/04 – 06/04/26
★★★★★ ✓ Verified

Convenient location, next to the lifts. Equipment was ready without unnecessary delay. Opportunity to leave equipment for the time of the area. Friendly and accommodating service staff (sharpened the edges so that I could learn to ski like an ath... Read all

Reply from CASA ESQUI

Hello! Many thanks for your review. We are glad you enjoyed our location and the ski storage service. It was a pleasure to sharpen your edges and help you feel like a pro athlete on the slopes! We hope to see you again soon in Pas de la Case. CELLIER Anne, CASA ESQUI

Customer Service
L Liga Stay 27/02 – 02/03/26
★★★★★ ✓ Verified

Pascal (and Mrs Pascal) were very friendly and accommodating especially as we had a couple of kit changes at the start and a couple of modifications over the 4 days of hire. Nothing was too much trouble and always met with a smile.

Reply from CASA ESQUI

Hello, Thank you so much for your kind feedback. I am glad Pascal and his wife could help you find the right gear with a smile. Making sure you are comfortable on the slopes is our priority. We hope to see you again soon in Pas de la Case! Anne et Pascal

Customer Service
P Pybus Stay 19/02 – 22/02/26
★★★★★ ✓ Verified

Very pleased with the service and equipment and the staff could not have been any friendlier and helpful. We have used this ski shop for three years and will continue to use it in the future.

Reply from CASA ESQUI

Thank you so much for your kind feedback! We are delighted that you enjoyed the equipment and our team's service. It is always a pleasure to welcome loyal customers like you. We look forward to seeing you again next year in Pas de la Case! Anne et Pascal

Customer Service
J John Stay 26/01 – 31/01/26
★★★★★ ✓ Verified

Excellent service. The equipment was prepared and ready upon our arrival. The team was friendly, courteous, and professionally accommodated any changes we requested. Highly recommended

Reply from CASA ESQUI

Bonjour, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis que notre équipe ait pu vous offrir un service à la hauteur de vos attentes et que l’équipement ait été prêt à votre arrivée. Votre recommandation est la meilleure récompense pour nous. Au plaisir de vous accueillir à nouveau chez CASA ESQUI lors de votre prochaine location de matériel. Cordialement, Anne et Pascal

Customer Service
S Steve Stay 12/01 – 17/01/26
★★★★★ ✓ Verified

Professional services and warm welcoming. Was really great!

Customer Service
U Uriel Stay 10/02 – 14/02/25
Reviews 1 to 6 of 6

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